DCS/WebDCS - Partial Resolution to Issues Post 12/19/24 Maintenance for ePay and GarnIT Applications

Attention DCS Courts with ePay and GarnIT Applications

12/20/2024 UPDATE #2

The issue we notified you about earlier today is partially resolved. Transactions successfully accepted are now flowing through as expected.

JIS has evidence, however, of several ePay transactions at different court locations since yesterday that were accepted by the ePay application, but which did not successfully process into DCS. Thus, we advise all ePay courts to do the following:

• 1 – Check for any Web Exception Records via the Web File Inquiry and Update screen that may need to be resubmitted.
• 2 – Use your CEPAS/PayPoint accounts to review transactions yesterday and today to confirm payments have completely processed into the DCS application. Any that have not processed will need to be manually rung by the court.

JIS will also reach out to the impacted ePay court administrators individually on Monday, December 23, 2024 with a Service Desk Incident ticket, listing cases to review for accepted payments in PayPoint.

Previously, the following notification was sent to DCS courts with ePay and GarnIT Applications

*** 12/20/2024 UPDATE #1 ***

It has come to our attention that payments made through the applications may not be processing through for all courts since services were reported as restored yesterday afternoon.

JIS is actively working to restore the complete functionality of the applications. We will provide a further update when conditions warrant.

We apologize for the inconvenience this has caused for you and your customers. Thank you for your patience as we work through this issue.

JIS Service Desk

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If you have any questions, please contact the JIS Service Desk at JIS@courts.mi.gov.